Site Support Thread

Jeffrey99 · 01-11-2009, 01:36 AM

Quote:

Originally Posted by Cowman

Here is the Firefox message:

Failed to Connect

Firefox can't establish a connection to the server at bill.ccbill.com.

Though the site seems valid, the browser was unable to establish a connection.

* Could the site be temporarily unavailable? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

I've tried upgrading to IE version 8 also and temporarily shutting down my anti-virus program. It's weird though because I can access other secure web sites.

I also called ccbill. They tried the site on their end and said everything is working fine so it must be my PC.

Damn, I'm lost. I really don't know anything else to try. I even went to ccbill.com and tried to search for the site on there and couldn't find anything. Only other thing I know to do is sign up using your bank account but I doubt you really wanna do that.

Wish I knew something else to try.

CK1 · 01-11-2009, 01:44 AM

do you have a router? because some routers have firewalls and could block your access. if you do you can try connecting your cable/dsl (if that is what you are using) directly to your computer then try to sign up. then if it works it would be a setting on your router. check with the manufacturer because each router/model has slight difference.

Cowman · 01-11-2009, 03:16 AM

Thanks for all of your help and suggestions.

I don't have a router.

It sounds like this is something funny with my PC so I'll have to keep searching the techie forums looking for the answer.

I just went back to an old site I joined through ccbill before and I get the same message there as well.

I'll post the outcome as soon as I figure out what the problem is.

CK1 · 01-11-2009, 03:40 AM

I would suggest that you go to www.download.com and scrol down to the top ten downloads. there should be one called Malaware. its a free program that will find and remove spyware. if you have something funky it should be able to find it and remove it. its probably worth a try.

Anoree · 01-11-2009, 05:54 AM

I can think of another reason for it not to work:

I've seen computers with smuggled in entries to the local HOSTS file to reroute certain addresses to skimming sites.

Try a NSLOOKUP on bill.ccbill.com. It should read like the following:

C:\Users>nslookup bill.ccbill.com
Server: dnsserver.domain
Address: 192.168.111.10

Non-authoritative answer:
Name: bill.ccbill.com
Addresses: 64.38.212.54
..........64.38.215.54

If the last part (the two addresses} look different, then check the file C:\Windows\System32\drivers\etc\hosts for any entries NOT for localhost, especially for bill.ccbill.com and remark / delete them. Then try joining again.

Cowman · 01-11-2009, 03:57 PM

Anoree, thank you!

That was the problem and it is now fixed!!

Thanks again!

01-11-2009, 05:54 AM	#5
Anoree Moderator Join Date: Oct 2008 Location: Germany Posts: 2,015	I can think of another reason for it not to work: I've seen computers with smuggled in entries to the local HOSTS file to reroute certain addresses to skimming sites. Try a NSLOOKUP on bill.ccbill.com. It should read like the following: C:\Users>nslookup bill.ccbill.com Server: dnsserver.domain Address: 192.168.111.10 Non-authoritative answer: Name: bill.ccbill.com Addresses: 64.38.212.54 ..........64.38.215.54 If the last part (the two addresses} look different, then check the file C:\Windows\System32\drivers\etc\hosts for any entries NOT for localhost, especially for bill.ccbill.com and remark / delete them. Then try joining again. Last edited by Anoree; 01-11-2009 at 05:57 AM.

01-11-2009, 01:44 AM	#2
CK1 Danielle's Biggest Fan Join Date: Oct 2008 Location: Near Orlando, Fl Posts: 468	do you have a router? because some routers have firewalls and could block your access. if you do you can try connecting your cable/dsl (if that is what you are using) directly to your computer then try to sign up. then if it works it would be a setting on your router. check with the manufacturer because each router/model has slight difference.

01-11-2009, 03:16 AM	#3
Cowman Dreaming of Danielle Join Date: Jan 2009 Location: B.C. Canada Posts: 73	Thanks for all of your help and suggestions. I don't have a router. It sounds like this is something funny with my PC so I'll have to keep searching the techie forums looking for the answer. I just went back to an old site I joined through ccbill before and I get the same message there as well. I'll post the outcome as soon as I figure out what the problem is.

01-11-2009, 03:40 AM	#4
CK1 Danielle's Biggest Fan Join Date: Oct 2008 Location: Near Orlando, Fl Posts: 468	I would suggest that you go to www.download.com and scrol down to the top ten downloads. there should be one called Malaware. its a free program that will find and remove spyware. if you have something funky it should be able to find it and remove it. its probably worth a try.

01-11-2009, 03:57 PM	#6
Cowman Dreaming of Danielle Join Date: Jan 2009 Location: B.C. Canada Posts: 73	Anoree, thank you! That was the problem and it is now fixed!! Thanks again!